Terms and Conditions for SkyHarbour AirVentures
Welcome to SkyHarbour AirVentures. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our services, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
- "Our services" or "this service" refers to all services provided by SkyHarbour AirVentures, including but not limited to international and domestic flight bookings, customized travel itineraries, airline partnerships, loyalty program management, air cargo logistics, private jet charters, inflight service coordination, travel insurance, visa assistance, and destination concierge services.
- "Our online platform" or "our site" refers to the website operated by SkyHarbour AirVentures.
- "User," "You," and "Your" refer to any individual or entity accessing or using our services.
- "SkyHarbour AirVentures," "we," "us," and "our" refer to SkyHarbour AirVentures, located at 315 Collins Street, Level 18, Melbourne, VIC, 3000, Australia.
2. Acceptance of Terms
By using our services, you confirm that you are at least 18 years of age and that you have read, understood, and agree to be bound by these Terms and Conditions. If you are using our services on behalf of an organization, you are agreeing to these Terms and Conditions for that organization and warrant that you have the authority to do so.
3. Service Description
SkyHarbour AirVentures provides a comprehensive range of aviation and tourism services designed to facilitate seamless and personalized travel experiences. Our services include:
- International and domestic flight bookings
- Customized travel itinerary planning
- Airline partnerships and special offers
- Loyalty program management
- Air cargo logistics
- Private jet charters
- Inflight service coordination
- Travel insurance facilitation
- Visa assistance
- Destination concierge services
The specific terms and conditions for each service, including pricing, cancellation policies, and refund policies, will be provided at the time of booking or inquiry.
4. User Responsibilities
As a user of our services, you agree to:
- Provide accurate, current, and complete information when making bookings or inquiries.
- Comply with all applicable laws and regulations regarding travel and immigration.
- Accept responsibility for all charges, fees, and taxes incurred through your use of our services.
- Ensure that all travelers listed in your booking have the necessary travel documents (passports, visas, etc.).
- Not use our online platform for any unlawful or prohibited purpose.
5. Bookings and Payments
All bookings made through SkyHarbour AirVentures are subject to availability and confirmation. Payment terms and conditions vary depending on the service and will be communicated to you before confirmation. Prices are subject to change without notice until a booking is confirmed and payment is received. We accept various payment methods, details of which will be provided at the time of reservation.
6. Cancellations, Changes, and Refunds
Cancellation, change, and refund policies are specific to each service component (e.g., airline tickets, hotel bookings, tour packages) and are determined by the respective service providers. SkyHarbour AirVentures will make every effort to communicate these policies clearly at the time of booking. Any cancellation or change requests must be submitted to us in writing. Refunds, if applicable, will be processed in accordance with the terms of the service provider and our own administrative fees.
7. Travel Insurance
SkyHarbour AirVentures strongly recommends that all travelers obtain comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, unforeseen delays, or loss of baggage. We can assist in facilitating travel insurance, but it is ultimately your responsibility to ensure you have adequate coverage.
8. Limitation of Liability
SkyHarbour AirVentures acts as an agent for various third-party service providers (e.g., airlines, hotels, tour operators). We do not own or operate any of these services. While we take reasonable care in selecting reputable providers, we cannot be held liable for any loss, damage, injury, delay, or inconvenience caused by the act or omission of any third-party service provider or by force majeure events.
Our liability for any direct loss or damage arising out of or in connection with these Terms and Conditions shall be limited to the amount paid by you for the specific service in question.
9. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of SkyHarbour AirVentures or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or transmit any part of our online platform without our prior written consent.
10. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.
11. Amendments to Terms
SkyHarbour AirVentures reserves the right to modify or replace these Terms and Conditions at any time. Any changes will be posted on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these Terms and Conditions periodically for updates.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria, Australia.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
SkyHarbour AirVentures
315 Collins Street, Level 18,
Melbourne, VIC, 3000,
Australia
Phone: (03) 9876 5432
Email: info@skyharbourairventures.com