Privacy Policy for SkyHarbour AirVentures

At SkyHarbour AirVentures, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information in connection with the services we provide, which include international and domestic flight bookings, customized travel itineraries, airline partnerships, loyalty program management, air cargo logistics, private jet charters, inflight service coordination, travel insurance, visa assistance, and destination concierge services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: This includes your name, date of birth, gender, passport details, visa information, contact details (e.g., email address, phone number, physical address), and payment information (e.g., credit card details) when you make a booking or avail of our services.
• Travel Information: Details related to your travel preferences, dietary requirements, special assistance needs, loyalty program memberships, flight segments, accommodation details, and other aspects relevant to your travel itinerary.
• Communication Data: Information you provide when you communicate with us, such as inquiries, feedback, or support requests through our platform, email, or phone.
• Technical and Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, pages viewed, access times, and referring website addresses. This data helps us understand user behavior and improve our service.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Services: To process your flight bookings, create customized travel itineraries, arrange private jet charters, manage airline partnerships, administer loyalty programs, facilitate air cargo logistics, coordinate inflight services, and assist with travel insurance and visa applications.
• To Communicate with You: To send booking confirmations, travel updates, service-related announcements, and respond to your inquiries or requests.
• To Improve Our Services: To understand how our platform is used, diagnose technical issues, analyze trends, and develop new features and offerings tailored to your needs.
• For Marketing and Promotional Purposes: To send you relevant offers, promotions, or newsletters that may be of interest, based on your preferences and consent. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: To protect our online platform, our customers, and our partners from fraudulent activities and to ensure the security of your data.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as airport security requirements, visa regulations, and financial reporting.

3. Sharing Your Information

We may share your personal information with the following categories of recipients:

• Airlines and Travel Providers: To facilitate your flight bookings and other travel arrangements.
• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT and infrastructure services, customer support, and marketing assistance. These providers are obligated to protect your information and may only use it for the purposes for which it was shared.
• Governmental and Legal Authorities: When required by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

Subject to applicable laws, you have certain rights regarding your personal data, including the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request the deletion of your personal data, where certain conditions apply.
• Restriction: Request restriction of the processing of your personal data, under certain conditions.
• Objection: Object to the processing of your personal data, under certain conditions.
• Data Portability: Request the transfer of your personal data to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the physical address provided below.

7. International Data Transfers

As part of our international tourism and aviation services, your personal information may be transferred to, and stored at, a destination outside of Australia. It may also be processed by staff operating outside of Australia who work for us or for one of our service providers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:

SkyHarbour AirVentures
315 Collins Street, Level 18,
Melbourne, VIC, 3000,
Australia